Privacy Policy

At Earl of East Store, we believe that creating your sanctuary extends beyond our carefully curated products to include the trust and security we build with our community. This Privacy Policy reflects our commitment to conscious living and transparency, outlining how we collect, use, and protect your personal information as you explore our collection of mindful products.

Information We Collect

To provide you with a seamless shopping experience that aligns with our values, we collect certain information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details or PayPal information processed through secure payment gateways (we do not store complete payment details on our servers)
• Browsing Information: Products you view, items you add to your wishlist, and your browsing patterns on our site
• Communication Data: Correspondence when you contact our customer service team
• Technical Information: IP address, browser type, device information, and operating system

How We Use Your Information

We use your information with the same intention and care that we apply to selecting every candle, essential oil, and piece of artwork in our collection:

• To process and fulfill your orders for our consciously curated products
• To provide customer support and respond to your inquiries
• To personalize your shopping experience based on your preferences
• To send you carefully crafted communications about new products, promotions, and content that align with our mindful living philosophy (only with your consent)
• To improve our website, product offerings, and overall customer experience
• To prevent fraud and ensure the security of our platform
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We treat your personal information with the same reverence we apply to our sustainable sourcing practices:

• Service Providers: We share necessary information with trusted partners who help us operate our business, such as payment processors, shipping carriers, and IT service providers, all bound by confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• With Your Consent: We will share your information with third parties only when we have your explicit consent to do so

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

We protect your information with the same dedication we apply to crafting serene spaces:

• Your data is stored on secure servers with industry-standard encryption
• We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction of your personal information
• Payment information is processed through PCI-DSS compliant payment gateways
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law
• As we serve an international community, your information may be transferred to and processed in countries outside your residence, always with adequate protection

Your Rights and Choices

We believe in empowering you to control your personal information, reflecting our commitment to intentional living:

• Access and Correction: You can access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Restriction and Objection: You can request restriction of processing or object to certain uses of your information

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Like the subtle fragrance notes in our candles, we use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences to personalize your experience
• Targeting Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

International Data Transfers

As we ship our consciously curated products worldwide (with limited exceptions in some Asian countries and remote locations), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

Last updated: January 2024