Welcome to Earl of East Store’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Products & Collections

What types of products does Earl of East Store offer?
We carefully curate a collection of home fragrances, decor, and lifestyle products designed to transform your space into a sanctuary. Our offerings include air fresheners, candles, essential oils, home mists, incense, artwork & prints, bath & body products, beauty items, home decor, furniture, and more.
Are your products ethically sourced and environmentally conscious?
Yes, our philosophy centers around conscious living and curation. We select each item with intention, prioritizing quality, sustainability, and sensory wellness. Our packaging and shipping options also reflect our commitment to reducing environmental impact.
Do you offer gift sets?
Absolutely! We have specially curated beauty gift sets and other gift collections perfect for treating yourself or loved ones to a sensory experience.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed to protect your information.
Do I need to create an account to place an order?
While creating an account allows for faster checkout and order tracking, it’s not required. You can check out as a guest.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

Shipping & Delivery

Where do you ship?
We deliver worldwide, bringing our carefully selected products to your doorstep. Please note that delivery to some Asian countries and remote locations may not be available.
What are your shipping options and timeframes?
We offer two shipping options:

Standard Shipping ($12.95): Via DHL or FedEx. Orders are processed within 1-2 business days, with delivery typically within 10-15 days after dispatch.

Free Shipping: For orders of $50 or more via EMS. This eco-conscious option delivers within 15-25 days after dispatch.
Do you offer expedited shipping?
Currently, we focus on providing reliable standard and eco-conscious shipping options. We don’t offer expedited shipping as part of our commitment to conscious logistics.
Are there any additional fees for international orders?
Customs duties and import taxes are the responsibility of the recipient and are not included in our shipping charges. These vary by country and are determined by your local customs office.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. If you have any issues tracking your package, please contact our customer service team.

Returns & Exchanges

What is your return policy?
Your satisfaction is essential to us. If any item doesn’t meet your expectations, we accept returns within 15 days of delivery. Please contact our customer service team at [email protected] to initiate a return.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Can I exchange an item?
Yes, we’re happy to help with exchanges. Please contact our customer service team, and we’ll guide you through the process.

Company Information

Where is Earl of East Store located?
Our company is based at 601 Farragut Place Northeast, Washington, US 20017.
How can I contact customer service?
For any questions not covered in this FAQ, please email our customer service team at [email protected]. We’re here to ensure your Earl of East experience is transformative from selection to delivery.
Thank you for choosing Earl of East Store. We believe that the journey of our products to your home should be as intentional and meaningful as the products themselves.